Jacques Pepin: Heart & Soul [DVD]

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All items ordered before 10:30am CT will be sent the same day. Items ordered after 10:30am CT will be sent on the following day. Orders placed after 10:30am CT on Friday will be sent on the following Monday.

If you experience any issues with your delivery, please contact us at customerservice@clickii.com or on 1-888-959-4788 Monday to Friday 9:00am - 7:00pm EST.

How will I know when my order has been sent?

As soon as your order is shipped from our warehouse you will be sent an email to confirm that it's on its way.

Once my order has been shipped when will I receive it?

Depending on your method of shipping, your timing will vary.

• Standard Shipping - you will receive your order in 3-10 days
• Expedited - you will receive your order in 1-5 days
• Next Day - you will receive your order in 1 day. This service is only available on orders placed Monday through Thursday
• The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, Package Services and USPS packages may take up to two to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories. This includes ZIP Codes with prefixes of 967 and 969 and those with the following prefixes: 995, 996, 997, 998, 999, 968, 006, 007, 008, and 009

Do you charge for shipping?

Yes. Our shipping charges are listed below:

Standard Shipping 3-10 days - FREE

Expedited Shipping 1-5 days - $12.99

FedEx Overnight Shipping - $14.99

Which countries do you deliver to? 

We deliver to the United States and US territories.

If in doubt please contact our customer service team at customerservice@clickii.com or 1-888-959-4788 Monday to Friday 9:00am - 7:00pm EST.

What do I do if I have not received my order? 

If your order does not arrive within 14 business days, please contact us so that we can investigate with the shipping company.

One of the items is missing from my order. What do I do?

Sometimes items that are ordered on the same day may arrive to you on different days. We will send you an email to let you know when each item is on its way.

Here at CLICKII.com we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@clickii.com or on 1-888-959-4788 Monday to Friday 9:00am - 7:00pm EST.

I have received my item, but now I want to return it?

If you are unhappy with your purchase you can return it to us within 14 days of the item being received to you for a full refund. Please note that DVDs, Blu-rays, and 4Ks that have been opened or have had their shrink-wrap removed are not eligible for return.

I have received an item that I didn’t order

Apologies, our mistake! You can return the item to us within 14 days upon receiving it for a full refund.

I have received my item but it's damaged or faulty. What should I do?

If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then CLICKII.com will pay for the cost of the return via a pre-paid label.

How do I return an item?

To arrange a return please contact us at customerservice@clickii.com and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorization (RA) number.

When will I receive my refund/replacement?

We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if the replacement is not available a refund will be given instead.