Returns

Here at CLICKII.com we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@clickii.com or on 1-888-959-4788 Monday to Friday 9:00am - 7:00pm EST.

I have received my item, but now I want to return it?

If you are unhappy with your purchase you can return it to us within 14 days of the item being received to you for a full refund. Please note that DVDs, Blu-rays, and 4Ks that have been opened or have had their shrink-wrap removed are not eligible for return.

I have received an item that I didn’t order

Apologies, our mistake! You can return the item to us within 14 days upon receiving it for a full refund.

I have received my item but it's damaged or faulty. What should I do?

If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then CLICKII.com will pay for the cost of the return via a pre-paid label.

How do I return an item?

To arrange a return please contact us at customerservice@clickii.com and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorization (RA) number.

When will I receive my refund/replacement?

We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if the replacement is not available a refund will be given instead.